by: Deborah B.Posted on:

Troubleshooting Checklist

Thank you for sharing your experience with us. We want you to have a fun and easy Quiltster experience so we’ve put together a list of likely solutions to help you get Quiltstering again right away.

99% of the time, one of the actions on the troubleshooting check-list will correct minor issues without needing further assistance. Please try them one at a time, stopping after each one to retry Quiltster. By doing it this way, you may find that you do not need to go through the entire list before finding a solution.

1. For the best Quiltster experience

  1. Use Google Chrome as your browser.
  2. Close all other programs, windows, tabs while using Quiltster.com
  3. Update your device with the latest software version.

2. Troubleshooting Check-List

  1. Log out of Quiltster.com, then log back in.
  2. Clear browser cache. View instructions here.
  3. Restart your device.

3. Report an Issue

If you’ve done everything on the lists above but are still experiencing issues, please fill out the Bug Report Form to initiate an investigation. Consider attaching a screenshot of error messages to expedite a solution. Thank you!

Report an Issue

  • If the issue happened while working on a project, please provide the project ID number which can be found in the Details panel inside the Quilt Planner.

  • Technical Details

  • Check property settings (apple menu, windows settings, etc.)
  • Google Chrome, Safari, Firefox, Edge, etc.
  • Windows, Mac, Android, iOS, etc.
  • Try using a different computer, tablet or smartphone and see if the issue happens there too.
  • Any other details are helpful such as which pattern you were using, which pages you were visiting, etc.
  • Include up to 3 screen shots. Include your entire screen in the screenshot.
    Drop files here or
    Max. file size: 10 MB, Max. files: 3.