Troubleshooting Checklist

Thank you for sharing your experience with us. We want you to have a fun and easy Quiltster experience so we’ve put together a list of likely solutions to help you get Quiltstering again right away.

99% of the time, one of the actions on the troubleshooting check-list will correct minor issues without needing further assistance. Please try them one at a time, stopping after each one to retry Quiltster. By doing it this way, you may find that you do not need to go through the entire list before finding a solution.

1. For the best Quiltster experience

1. Use Google Chrome as your browser. Download Google Chrome here.
2. Close all other programs, windows, tabs while using Quiltster.com
3. Update your device with the latest software version.

2. Troubleshooting Check-List

1. Log out of Quiltster.com, then log back in.
2. Clear browser cache. (see instructions below).
3. Clear cookies. (see instructions below).
4. Restart your device.

How to Clear Cache

Clearing cache for Windows users

• Google Chrome in Windows: Hold down the Ctrl key on your keyboard while clicking the Reload button on the browser.
• Edge in Windows: Hold down the Ctrl key on your keyboard while clicking the Reload button on the browser.
• Firefox in Windows: Hold down Ctrl + Fn + F5 on your keyboard.

Clearing cache for Mac users

• Google Chrome in Mac: Hold down the Shift key on your keyboard while clicking the Reload button on the browser.
• Safari in Mac: Hold down the Shift key on your keyboard while clicking the Reload button on the browser.
• Firefox in Mac: Hold down the Shift key on your keyboard while clicking the Reload button on the browser.

Click here to learn how to Clear Cache & Cookies in Google Chrome on your Computer, Android, or iPhone & iPad.

How to Clear Cookies

Google Chrome (this is our recommended browser).

Safari

Firefox

Edge

3. Report an Issue

Still need help? We’ve got you covered! Fill out the Bug Report Form to initiate an investigation and we will get you taken care of right away. Consider attaching a screenshot of error messages to expedite a solution. Thank you!