Seller Agreement & Terms

These policies are a part of our Seller Terms and Conditions. By becoming a Marketplace Seller, you are agreeing to these policies and guidelines.

Seller Account

You’re solely responsible for all activity on your account. You guarantee that you have the authority to agree to the Seller Terms and Conditions on behalf of the business. If you’re sharing an account with other people, co-workers or employees, then the person or entity whose financial information is connected to the account is ultimately responsible for all activity. 

 

  • You must be 18 years or older to use these services.  
  • You own or have permission from the owner to sell the items you are listing.
  • You must manage your own inventory.
  • You must input your own listings.
  • You must participate in your own promotion of your listings in the Quiltster Marketplace via Newsletters, social media, your website and in-store.

Seller Subscription

Sign up for a Seller Subscription or upgrade an existing standard subscription to the seller level in order to access Seller tools and services.

Subscription Options

The monthly Seller Subscription charges $39.99 per month and auto-renews every 30 days.  The annual Seller Subscription charges $399.00 per year and auto-renews every 12 months.  The annual subscription is the best value giving you two months free.

 

Subscription Features

Seller Subscriptions include all features of the standard consumer subscription:

  • Access to the Quilt Planner.
  • Ability to customize any pattern in the Pattern Library.
  • Ability to use any fabric in the Fabric Stash in projects. 
  • Ability to upload fabric from your shop into your Seller Account.
  • Accurate Yardage chart for every project you create.
  • Ability to create unlimited projects.

Seller specific features:

  • Post quilt kits for sale in the Marketplace. 
  • Access to Seller Content Management System (Seller CMS, Seller tools).
    • Manage inventory.
    • View and manage orders
    • View payout information
    • Run sales
    • Run reports
    • Access resources and guides
  • Inclusion in Marketplace advertising. Quiltster runs ads to promote the Marketplace. Your shop and products will be included in these efforts.
  • Coupon code creation for your shop.
  • Seller Support.  Online demo’s via video conference are available for training you and your staff during business hours, Monday through Friday from 9am to 5pm Pacific time.  Messaging support is available 7 days a week via Slack.  You will be added to Slack during onboarding. 

 

Subscription Termination

Termination by the Seller

You may terminate your Seller Account at any time by emailing Seller support.  You will have the option to downgrade to a standard consumer account or close your account completely. 

 

Terminating your account prevents the upcoming payment from processing. This means your Seller services will remain intact through the end of the current billing cycle and will close on your upcoming billing date. All outstanding payouts will be processed and on the other side, any outstanding bills will need to be paid.  

Termination by Quiltster

 

Should we have reason to believe there has been a violation of our agreement, we reserve the right to terminate or suspend your account.  At this time your access to Seller tools and services will be terminated or suspended.  If we do so, we will notify you that your account has been terminated or suspended.

 

We reserve the right to change, suspend, or discontinue any of the seller services for any or all Sellers, at any time, for any reason, including those laid out in Quiltster’s policies under this agreement. We will not be liable to you for the effect that any changes may have on the Seller, including income or ability to generate revenue through Quiltster.  

Product Listings and Fees

Sellers may post as many products as they see fit.  The more the better! Fees are charged for items at the time of sale. Sellers are required to pay a “Quiltster fee” which includes the listing fee and transaction fees per sale.  All Quiltster fees are reflected in your Seller account.

Quilt Kits

You have the ability to create and post quilt kits the same day the account set up is complete.  You are responsible for posting new kits regularly.  Shops who post kits regularly have the most success.

 

  • Quiltster retains 10% of each quilt kit sale as the Quiltster Fee.
  • Quilt Kits require manual inventory management by the Seller.  

 

Quiltster Kits

When you create a project on Quiltster.com under your Seller Account, those projects can be converted into kits in the Seller CMS where the project image and data will be automatically imported into the listing details. This is called a “Quiltster Kit”.  

 

Classic Kit

This is any quilt kit that you sell in your shop that cannot be created in Quiltster because the fabric and/or pattern are not available in the Quilt Planner.  In this case, the product images and details would be provided by you.

 

Quilt Patterns

If you are interested in selling Quilt Patterns on Quiltster.com, please contact Seller Support to set up a consultation as inventory integration may be required.  

 

  • Quiltster retains 15% of each pattern sale as the Quiltster Fee and is applied to downloadable products as well as physical products.
  • Patterns can be sold individually or as part of a custom Quilt Planner project.
  • Inventory integration may be required.

 

Quilt Patterns - Physical Products (beta)

Selling Quilt Patterns in the Marketplace requires integration with your inventory system. As of January 2022, this feature is in beta and only available to a select few.  We will be opening this option to all Sellers in the future.  If you wish to participate in the beta program, please email Seller Support to discuss technical requirements. 

 

Quilt Patterns - Downloadable Products

Patterns you’ve designed that are downloadable, (no shipping or inventory management required) may be digitized by Quiltster staff and posted in the Quilt Planner and Marketplace.

 

Quilting Fabric

If you are interested in selling Fabric on Quiltster.com, please contact Seller Support to set up a consultation as inventory integration may be required.  

 

  • Quiltster retains 15% of fabric sales as the Quiltster Fee.
  • Fabric can be sold individually or as part of a custom Quilt Planner project. 
  • Inventory integration may be required.

Shipping Expectations

Shipping 

Sellers are expected to ship all orders within three business days of the date the new order notification sent by Quiltster.com.  This means the order must be picked up by the carrier within this time frame to be counted as “on-time”.  

 

Sellers are required to offer Domestic Standard shipping which means buyers may expect to receive their orders within 4-14 business days from the time it has shipped.

 

Domestic expedited shipping and International shipping options are not available at this time.  

 

Tracking

Sellers are required to use a trackable shipping method and provide a valid tracking number.  Tracking numbers must be posted in Seller CMS which will send a notification to the customer.  

 

The order must show at least one carrier scan within the expected shipping time frame of three business days.  Some carriers may take up to 24 hours to enter the first scan.  This is taken into account before declaring an order as delayed.  

 

Delayed Orders

Sellers are expected to communicate shipping delays to buyers in writing with a clearly stated expected shipping date.  Any order shipping after the three business days requires this action. Examples of delays may include incoming patterns or fabric to complete a kit or pre-sales.

Content

Content refers to any items posted including images, product descriptions, shop descriptions and profile information. 

 

Responsibility

You are solely responsible for the content that you post to Quiltster, Inc. You represent that you have all necessary rights to the content you post and that you’re not infringing or violating any third party’s rights by posting it.

 

Permission

By posting items for sale at Quiltster, Inc., you grant Quiltster a license to use it. We don’t claim any ownership of these items but we have your permission to use it in marketing efforts to promote Quiltster, the Marketplace, your shop and products in Quiltster and other general Quiltster services and products. You are granting Quiltster a non-exclusive, royalty-free, perpetual license to use, modify (example: resizing or enhancing images), display, distribute, store, and prepare derivative works of your content in any formats and through any channels, including across any Quiltster properties, our partners, or third-party website or advertising mediums. You agree not to assert any moral rights or rights of publicity against us for using your content. 

 

Unauthorized Content

Quiltster is committed to following appropriate procedures to remove infringing content.  If content that you own or have rights to has been posted to the Marketplace without your permission and you want it removed, please contact Seller Support for immediate removal.  We ask that you reach out to us as your first step and allow sufficient time to get the item removed.  

 

If your content is alleged to infringe another person’s intellectual property, we will take appropriate action, such as disabling it if we receive proper notice or terminating your account if you are found to be a repeat infringer. You will receive written notification of the status of your account via email.

 

Disputes

If a customer disputes a charge, you will be notified immediately and must adhere to the action that is required of you to address the dispute immediately.  This may include but not limited to evidence of communication with the customer or evidence of shipments.  

 

If you find yourself in a dispute with another Seller, a customer or a third party, we encourage you to contact the other party and try to resolve the dispute amicably.

 

If Quiltster gets sued because of an action (or non-action) of the Seller, the Seller agrees to indemnify Quiltster, Quiltster employees and hold us harmless from any legal claim that arises from the Sellers actions, use (or misuse) of our products or services, or the Seller account’s infringement of someone else’s rights.  We reserve the right to handle our legal defense however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us so we can execute our strategy.

Changes to Agreement and Terms

We reserve the right to update these Terms at any time.  All Sellers will be notified of material changes via email with as much notification ahead of time as possible. Changes will be effective upon the date posted unless otherwise specified. You are responsible for reviewing and becoming familiar with any changes once an update has been announced. Your use of the services following the changes constitutes your acceptance of the updated Terms.

Seller Support

Contact: Deborah Breckenridge, Marketing Director

Availability: Monday through Friday from 9am to 5pm Pacific time.

Email: Seller Support

Phone: 310-584-7975

 

For immediate assistance please message Deborah via Slack, 7-days a week.

Every quilt tells a story, the best ones begin with Quiltster.

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