Need a Little Help?
We’ve got you covered.
Whether something isn’t behaving quite right, you have an idea you’d love to share, or you’re hoping to see a favorite fabric or pattern added to Quiltster, you’re in the right place.
This page is your starting point for support, requests, and feedback. Click the links below and we’ll get you pointed in the right direction.
Just have a question? Find answers to common questions on our Frequently Asked Question page.
Things Not Working Quite Right?
Sometimes Quiltster may act a little… quirky. Buttons might stop responding, pages may not update, or something that worked a moment ago suddenly doesn’t. The good news? These kinds of hiccups are quick and easy to fix and don’t mean anything is wrong with your account or project.
In most cases, clearing your browser’s cache refreshes things behind the scenes and gets everything back on track. It’s safe, simple, and often the fastest first step when something feels “stuck.”
Step 1: Fix Common Glitches
Start here if:
- A button stops responding
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A page freezes or behaves oddly
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Something suddenly looks wrong after clicking around
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You feel like you sent Quiltster into a “death spiral”
Learn how to clear your cache
(This resolves a surprising number of issues.)
Step 2: Check Login Issues
Try this next if:
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You’re stuck on the login screen
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You’re being logged out unexpectedly
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You can’t access your Dashboard or projects
Login Issues article coming soon
Step 3: Still Not Right?
If none of the above solves the issue:
- Report an Issue – If something clearly isn’t working as expected
- Contact Support – If you’re unsure which category fits
To expedite a solution, let us know what you were doing when the issue occurred and what you expected to happen.
Requests
We’re always growing Quiltster and many of our best additions come directly from our community.
Request a Quilt Planner Demonstration
Want a closer look before you get started? A Quilt Planner demonstration is a great way to see how patterns, fabrics, and yardage all come together—no pressure, just a friendly walkthrough.
Request a Fabric Collection
Is there a fabric line you’d love to audition in the Quilt Planner? Let us know what you’re looking for.
Request a Pattern
Have a favorite pattern or designer you’d like to see added? Submit a request and we’ll take it from there.
Still Need Help?
If you’re not sure which option fits your situation, don’t worry, just start with the closest match above or send us an email. Every request, report, and suggestion is reviewed by a real human who wants to help.
Happy Quiltstering!