Quiltster Seller Agreement & Terms

These policies are a part of our Seller Terms and Conditions. By becoming a Marketplace Seller, you are agreeing to these policies and guidelines.

Seller Account

You’re solely responsible for all activity on your account. You guarantee that you have the authority to agree to the Seller Terms and Conditions on behalf of the business. If you’re sharing an account with other people, co-workers or employees, then the person or entity whose financial information is connected to the account is ultimately responsible for all activity. 

  • You must be 18 years or older to use these services.  
  • You own or have permission from the owner to sell the items you are listing.
  • You must manage your own inventory.
  • You must input your own listings.
  • You must participate in your own promotion of your listings in the Quiltster Marketplace via Newsletters, social media, your website and in-store.

Seller Subscription

Sign up for a Seller Subscription or upgrade an existing standard subscription to the seller level in order to access Seller tools and services.

 

Subscription Options

The monthly Seller Subscription charges $39.99 per month and auto-renews every 30 days.  The annual Seller Subscription charges $399.00 per year and auto-renews every 12 months.  The annual subscription is the best value giving you two months free.

Subscription Features

Seller Subscriptions include all features of the standard consumer subscription:

  • Access to the Quilt Planner.
  • Ability to customize any pattern in the Pattern Library.
  • Ability to use any fabric in the Fabric Stash in projects. 
  • Ability to upload fabric from your shop into your Seller Account.
  • Accurate Yardage chart for every project you create.
  • Ability to create unlimited projects.

Seller specific features:

  • Post quilt kits for sale in the Marketplace. 
  • Access to Seller Content Management System (Seller CMS, Seller tools).
    • Manage inventory.
    • View and manage orders
    • View payout information
    • Run sales
    • Run reports
    • Access resources and guides
  • Inclusion in Marketplace advertising. Quiltster runs ads to promote the Marketplace. Your shop and products will be included in these efforts.
  • Coupon code creation for your shop.
  • Seller Support.  Online demo’s via video conference are available for training you and your staff during business hours, Monday through Friday from 9am to 5pm Pacific time.  Messaging support is available 7 days a week via Slack.  You will be added to Slack during onboarding. 

Subscription Termination

Termination by the Seller

You may terminate your Seller Account at any time by emailing Seller support.  You will have the option to downgrade to a standard consumer account or close your account completely. 

Terminating your account prevents the upcoming payment from processing. This means your Seller services will remain intact through the end of the current billing cycle and will close on your upcoming billing date. All outstanding payouts will be processed and on the other side, any outstanding bills will need to be paid.  

Termination by Quiltster

Should we have reason to believe there has been a violation of our agreement, we reserve the right to terminate or suspend your account.  At this time your access to Seller tools and services will be terminated or suspended.  If we do so, we will notify you that your account has been terminated or suspended.

We reserve the right to change, suspend, or discontinue any of the seller services for any or all Sellers, at any time, for any reason, including those laid out in Quiltster’s policies under this agreement. We will not be liable to you for the effect that any changes may have on the Seller, including income or ability to generate revenue through Quiltster.  

Product Listing and Fees

Sellers may post as many products as they see fit.  The more the better! Fees are charged for items at the time of sale. Sellers are required to pay a “Quiltster fee” which includes the listing fee and transaction fees per sale.  All Quiltster fees are reflected in your Seller account.

Quilt Kits

You have the ability to create and post quilt kits the same day the account set up is complete.  You are responsible for posting new kits regularly.  Shops who post kits regularly have the most success.

Quiltster retains 10% of each quilt kit sale as the Quiltster Fee.

Quilt Kits require manual inventory management by the Seller. 

Quiltster Kits

When you create a project on Quiltster.com under your Seller Account, those projects can be converted into kits in the Seller CMS where the project image and data will be automatically imported into the listing details. This is called a “Quiltster Kit”.  

Classic Kits

This is any quilt kit that you sell in your shop that cannot be created in Quiltster because the fabric and/or pattern are not available in the Quilt Planner.  In this case, the product images and details would be provided by you.

Quilt Patterns

  • Quiltster retains 15% of each pattern sale as the Quiltster Fee and is applied to downloadable products as well as physical products.
  • Patterns can be sold individually or as part of a custom Quilt Planner project.
Quilt Patterns - Physical Products (beta)

If you are interested in selling Quilt Patterns on Quiltster.com, please contact Seller Support to set up a consultation. This feature is in beta and may not be a good fit for everyone until the official rollout.

Quilt Patterns - Downloadable Products

Patterns you’ve designed that are downloadable, (no shipping or inventory management required) may be digitized by Quiltster staff and posted in the Quilt Planner and Marketplace.

Quilting Fabric (beta)

If you are interested in selling Fabric on Quiltster.com, please contact Seller Support to set up a consultation. This feature is in beta and may not be a good fit for everyone until the official rollout.  

    • Quiltster retains 15% of fabric sales as the Quiltster Fee.
    • Fabric can be sold individually or as part of a custom Quilt Planner project. 
    • Inventory integration may be required.

Orders & Shipping

Order Communication

Sellers are solely responsible for all communications with buyers, including shipment details, order verification, substitute confirmations, cancellation requests, and resolution of any order-related issues. Sellers agree to respond to buyer concerns promptly and professionally, and to work directly with buyers to resolve disputes. Sellers must notify Quiltster of any cancellation or refund requests so that Quiltster can process them accordingly. Quiltster does not mediate buyer–seller communications or disputes except where expressly stated in these Terms.

Shipping

Sellers are expected to ship all orders within three (3) business days of receiving the order notification from Quiltster.com, unless a different shipping timeframe is clearly stated in the product description (e.g., pre-sale items or kits awaiting incoming fabric). To be considered “on-time,” the order must be in the possession of the carrier within this three-day window.

Sellers are required to offer Domestic Standard Shipping, meaning buyers should generally expect to receive their orders within 4–14 business days from the date of shipment. Domestic expedited and international shipping options are not available at this time.

Tracking

Sellers must use a trackable shipping method and provide a valid tracking number for every order. Tracking numbers must be entered in Seller CMS, which will automatically notify the buyer.

At least one carrier scan must be visible within the required three-business-day shipping window. Please note that some carriers may take up to 24 hours to display the first scan; Quiltster takes this into account before considering an order delayed.

Delayed Orders

If an order cannot be shipped within three business days, the seller must promptly notify the buyer in writing with an updated expected ship date. Examples of valid delays include incoming fabric or patterns needed to complete a kit, or orders placed on pre-sale. Quiltster expects sellers to communicate transparently and proactively to maintain buyer confidence.

Missing Orders

If a buyer claims they did not receive an order, the seller is responsible for providing proof of shipment, including the tracking details confirming that the package was shipped to the correct address within the required timeframe.

Quiltster may request additional order information during its investigation of a missing order. Sellers must respond promptly to these requests to demonstrate they are working toward resolution.

Sellers are responsible for covering the costs of missing or undelivered orders. In certain cases, Quiltster may issue an immediate refund to the buyer; the refunded amount will be recovered from the seller by withholding funds from future payouts. Seller payouts may be paused until the refund balance is satisfied.

A missing order may include (but is not limited to):

  • The buyer never received the order.
  • The order was never shipped, even though a tracking label was created.
  • The order was shipped to the wrong address.
  • The order was lost in transit.
  • One or more items arrived damaged.

Sellers are encouraged to provide thorough product descriptions in all listings. In cases of loss or damage, it is the seller’s responsibility to submit claims to their insurance provider or shipping carrier.

All missing order cases are taken seriously and reviewed carefully. Quiltster and its sellers share a mutual interest in ensuring buyers are cared for quickly, fairly, and professionally.

Returns & Refunds

Quiltster Marketplace is a public shopping experience made up of independent sellers who run their quilting companies. Each seller sets their own pricing, sales, shipping rates and return policies. Individual policies will vary from shop to shop.

If you do not accept returns or exchanges on an individual item, you must include this detail in the item listing.

If a customer requests a return or refund, it is our intention to meet the needs of the customer first, while working within each shop’s individual guidelines. Each return or refund request is facilitated by the Quiltster team in cooperation with the sellers involved to come to a quick and fair resolution.

**Quiltster reserves the right to refund a customer if the situation is determined by Quiltster staff to warrant one, regardless of the individual shop policies.  This is a rare instance and every attempt will be made to communicate with the individual shop prior to action being taken.**

To initiate a refund or return, use the Contact Support button in Seller CMS which can be found in the top right corner of the individual order.

The following details will be requested of the shop in order to determine next steps.

  • Quiltster order number.
  • A clear and thorough description of the issue.
  • Your return policy in this situation.
  • What you would like to see happen in accordance with your return policy.
  • Breakdown of the refund (if applicable) including item SKU and quantity, price, shipping and tax along with a total refund amount.

Refunds are granted through Quiltster, Inc. If you enter into an agreement with a customer it is the responsibility of the shop to communicate the above details so a refund can be processed accordingly.

Content

Content refers to any items posted including images, product descriptions, shop descriptions and profile information. 

Responsibility

You are solely responsible for the content that you post to Quiltster, Inc. You represent that you have all necessary rights to the content you post and that you’re not infringing or violating any third party’s rights by posting it.

Permission

By posting items for sale at Quiltster, Inc., you grant Quiltster a license to use it. We don’t claim any ownership of these items but we have your permission to use it in marketing efforts to promote Quiltster, the Marketplace, your shop and products in Quiltster and other general Quiltster services and products. You are granting Quiltster a non-exclusive, royalty-free, perpetual license to use, modify (example: resizing or enhancing images), display, distribute, store, and prepare derivative works of your content in any formats and through any channels, including across any Quiltster properties, our partners, or third-party website or advertising mediums. You agree not to assert any moral rights or rights of publicity against us for using your content. 

Unauthorized Content

Quiltster is committed to following appropriate procedures to remove infringing content.  If content that you own or have rights to has been posted to the Marketplace without your permission and you want it removed, please contact Seller Support for immediate removal.  We ask that you reach out to us as your first step and allow sufficient time to get the item removed.  

If your content is alleged to infringe another person’s intellectual property, we will take appropriate action, such as disabling it if we receive proper notice or terminating your account if you are found to be a repeat infringer. You will receive written notification of the status of your account via email.

Disputes

If a customer disputes a charge, you will be notified immediately and must adhere to the action that is required of you to address the dispute immediately.  This may include but not limited to evidence of communication with the customer or evidence of shipments.  

If you find yourself in a dispute with another Seller, a customer or a third party, we encourage you to contact the other party and try to resolve the dispute amicably.

If Quiltster gets sued because of an action (or non-action) of the Seller, the Seller agrees to indemnify Quiltster, Quiltster employees and hold us harmless from any legal claim that arises from the Sellers actions, use (or misuse) of our products or services, or the Seller account’s infringement of someone else’s rights.  We reserve the right to handle our legal defense however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us so we can execute our strategy.

Changes to Agreement & Terms

We reserve the right to update these Terms at any time.  All Sellers will be notified of material changes via email with as much notification ahead of time as possible. Changes will be effective upon the date posted unless otherwise specified. You are responsible for reviewing and becoming familiar with any changes once an update has been announced. Your use of the services following the changes constitutes your acceptance of the updated Terms.

Seller Support

Contact: Deborah Breckenridge, Marketing Director & Business Manager

Availability: Monday to Friday, 9am to 5pm PST

Send an email

Phone: 310-584-7975

Current sellers, please use Slack to send Deborah a direct message for immediate assistance.